Watch our video that takes you through each step of a wellness visit!

We Are Excited To Meet You

  • You and your pet will be greeted warmly and checked in by one of our client care specialists. 
  • A veterinary technician will usher you into an examination room after you have checked in. They will start by asking about your pet’s medical history, current condition, and the reason for your visit.
  • The veterinarian will examine your pet, ask you further questions, and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
  • A veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer your wellness and care questions for you and go over your home care instructions.
  • Our veterinary technicians or client care specialists will process your payment and schedule any needed follow up.
  • If you get home and think of a question or forgot to ask about anything, please do not hesitate to call or email us. We will be happy to get you answers to all your questions.

Stress-Free Environment

Many patients love to come in to see us them and some…well, they just don’t. Our entire staff is committed to ensuring that your pet’s visit is as pleasant and as stress-free as possible. If you have any concerns or anxieties about your pet’s visit or even about just getting them into the car, we can help. Just call or email us so we can make your appointment less stressful for you and your pet!

Please Note: Your time is valued, and our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

Payment Policy

Payment for all services is expected at the time of service. For established clients, we accept cash, checks, credit cards (all forms), and Care Credit. For more information about the Care Credit payment option, visit CareCredit.com.

New clients will be asked to pay by credit card or cash on their first visit.

As of April 1st, 2026, we have implemented a small update to our payment policy. A 3% processing fee will be applied to all credit card transactions.

Credit card processing fees have increased significantly, and this change allows us to keep our medical and service pricing as fair and transparent as possible. Rather than building these costs into every visit, the fee will only apply to those who choose to pay by credit card. 

Clients can avoid this fee by paying with cash or debit. To use debit without a fee, please select “debit” at checkout and enter your PIN.

We will continue to clearly communicate this at check-in and check-out, as well as through signage in our hospital, so there are no surprises. This approach helps us continue investing in high-quality patient care, equipment, and our team while keeping pricing fair for all clients.